Intake Analyst
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Job Summary
Managing the intake process for connectivity requests, the full-time Intake Analyst will ensure proper documentation, categorization, and routing of requests while collaborating with various stakeholders in a remote work environment.
Key Responsibilities
- Receive, log, and acknowledge incoming requests, ensuring completeness and clarity
- Categorize requests and assess urgency, facilitating handoff to the appropriate team
- Provide ongoing status updates to requesters and gather feedback for continuous improvement
Required Qualifications
- Bachelor's degree in Business, Information Technology, or a related field, or equivalent relevant experience
- Experience with ticketing/intake systems such as JIRA or ServiceNow
- Strong organizational skills with the ability to manage multiple requests simultaneously
- Demonstrated attention to detail and follow-through
- Scripting or programming skills (e.g. Python) for network automation
Complete Job Description
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