Intake Coordinator

Job Summary

Responding to provider requests for preauthorization of inpatient admissions and outpatient services, the full-time Intake Coordinator will verify benefits and eligibility while maintaining a positive company image through telephonic and electronic communication, working remotely.

Key responsibilities

• Respond to provider requests for preauthorization, verifying benefits and eligibility
• Enter member clinical data and manage authorizations, ensuring timely compliance with regulatory guidelines
• Maintain knowledge of medical terminology and departmental processes to ensure excellent customer service and accreditation compliance

Required qualifications

• High School Diploma or GED required; some college coursework preferred
• 1 year of call center experience or knowledge of health insurance pre-service authorization required
• Working knowledge of Microsoft Word and Excel
• Familiarity with medical terminology is required
• Ability to communicate effectively in a call center environment, approximately 95% of the time