Intake Coordinator

Job Summary

To support a growing mental health practice, the full-time Intake Coordinator will serve as the first point of contact for patients, guiding them through scheduling, insurance verification, and ensuring accurate information while working remotely from Monday to Friday, 9:00 AM to 6:00 PM PST.

Key responsibilities

• Manage patient scheduling and coordinate care transitions to ensure optimal appointment flow
• Verify insurance eligibility and provide guidance on coverage and financial considerations
• Communicate effectively with patients and clinic teams to foster a supportive and collaborative environment

Required qualifications

• High school diploma or equivalent
• 1-3 years of experience in a healthcare, call center, or patient access environment
• Proven ability to manage high call volumes while maintaining service quality
• Experience with EMR systems, insurance verification, and scheduling workflows
• Bilingual in English and Spanish preferred