Intake Coordinator
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Job Summary
To support a growing residential roofing company, the full-time Intake Coordinator will serve as the first point of contact for prospective customers, handling inbound calls, qualifying leads, scheduling appointments, and ensuring a positive customer experience in a remote environment.
Key Responsibilities
- Answer inbound customer calls professionally and promptly
- Gather customer information and accurately document details within company systems
- Qualify incoming leads based on established criteria and schedule appointments
Required Qualifications
- Previous experience in customer service, inside sales, or appointment setting
- Strong organizational and time management abilities
- Ability to work independently in a remote environment
- Comfortable learning and utilizing CRM and communication software
- Professional and customer-focused demeanor
Complete Job Description
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