Intake Coordinator

Job Summary

Working remotely in a full-time capacity, the Intake Coordinator will respond to provider queries, enter authorization data into the computer system, and maintain documentation to support member care and departmental functions.

Key responsibilities

• Receive and process incoming authorization requests from providers, ensuring accurate entry into the system
• Contact provider offices for additional clinical information and research member eligibility to complete event entries
• Document all communications and maintain organized records of referrals, admissions, and inquiries

Required qualifications

• Associate's degree or equivalent relevant work experience
• Minimum of two years of experience in a business environment, preferably in managed care or the health industry
• Proficiency in clinical and company databases
• Demonstrated ability to manage multiple priorities and urgent situations
• Exceptional customer service skills and strong organizational abilities