Intake Coordinator - ABA Therapy
Job Summary
Serving as the first point of contact for families seeking ABA therapy services, the full-time Intake Coordinator will manage a high volume of calls, guide clients through the intake process, and ensure a smooth onboarding experience, all while working remotely.
Key responsibilities
- Manage 75-100+ inbound and outbound calls daily to assist families seeking services
- Explain programs clearly and guide families through the intake process
- Track progress in Salesforce and collaborate with internal teams to enhance the onboarding experience
Required qualifications
- Experience in a customer service or intake coordination role
- Familiarity with Salesforce or similar CRM systems
- Bilingual in Spanish and English is highly preferred
- Ability to work full-time during specified hours (9:00 a.m.-7:00 p.m. EST)
- Strong organizational skills and goal-oriented mindset
Complete Job Description
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