Intake Manager - Florida Licensed
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Job Summary
Seeking a results-driven Intake Manager - Florida Licensed to lead the full-time remote Personal Injury Intake operation, overseeing frontline leaders, driving performance metrics, and enhancing client experience.
Key Responsibilities
- Lead and develop Intake Supervisors, ensuring effective management of frontline Intake teams
- Own performance metrics related to conversion, productivity, quality, and client experience
- Review operational trends and implement improvements to address performance gaps
Required Qualifications
- 5+ years of leadership experience in sales, intake, or contact center operations
- Proven ability to manage KPIs and drive operational performance
- Experience in coaching, performance management, and employee development
- Strong analytical skills to identify performance trends and implement solutions
- Ability to manage escalations and make decisions in high-pressure situations
Complete Job Description
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