Intake Operations Supervisor

Job Summary

Leading a hybrid team of Sales Support and Intake Operations Representatives, the full-time Intake Operations Supervisor will coach and develop team members while ensuring accurate and timely order fulfillment, fostering a culture of collaboration and accountability.

Key Responsibilities

• Lead and support a combined team, conducting regular one-on-ones and performance evaluations to promote engagement and growth
• Ensure the accurate collection and processing of documentation for order fulfillment, serving as an escalation point for complex issues
• Monitor key performance indicators and partner with other departments to improve operational efficiency and patient experience

Required Qualifications

• Bachelor's degree preferred
• At least 5 years of experience in sales support, patient intake, customer service, or healthcare administration
• A minimum of 2 years of experience in a leadership or supervisory role
• Experience with benefit verification and medical documentation preferred
• Proficiency in CRM systems, preferably Salesforce.com, and Microsoft Office