Intake Representative I

Job Summary

Working remotely on a full-time basis, the Intake Representative I will monitor incoming communications, triage workbasket queues, and ensure accurate case documentation while collaborating with various operational teams.

Key responsibilities

• Monitor and process incoming emails and faxes, prioritizing urgent requests
• Triage Member and Provider Workbasket queues and route cases to appropriate teams
• Maintain accurate case documentation to prevent processing delays

Required qualifications

• High school diploma or equivalent
• Minimum of two years of experience in Grievance and Appeals operations within a healthcare or managed care environment
• Intermediate-plus computer skills
• Authorized to work in the United States without current or future employment-based visa sponsorship