Intake Specialist

Job Summary

To support efficient patient care, the full-time Intake Specialist will manage the intake process for infusion services, gathering and verifying patient information, maintaining accurate records, and scheduling appointments, with initial training conducted in-person before transitioning to a remote work environment.

Key responsibilities

• Gather and verify patient demographics, insurance details, and medical documentation for a complete intake process
• Schedule services and manage authorizations while maintaining up-to-date patient records
• Communicate with patients and referral sources regarding the status of referrals and assist with enrollment in cost-reducing programs

Required qualifications

• High School Diploma
• Minimum 3 years of experience in healthcare-related customer service, medical billing and coding, or similar roles
• Proven ability to work independently and collaboratively with team members
• Basic computer proficiency and ability to multi-task effectively
• Demonstrated attention to detail and accuracy in record-keeping