Integrations Manager

Job Summary

Providing leadership and operational oversight for a high-volume, client-facing Integration Services team, the full-time Integrations Manager will manage team performance, drive productivity, and ensure quality service delivery while working in a remote-first environment.

Key responsibilities

• Lead, coach, and develop Integration Team Leads and team members to achieve productivity and quality goals
• Direct daily team activities, prioritizing workloads to meet service expectations and client requests
• Identify training needs and implement ongoing learning opportunities to enhance team performance

Required qualifications

• High school diploma or equivalent required; Associate's degree in Business Management or related field preferred
• A minimum of five years of experience in a call center or high-volume service operation
• At least three years of people leadership experience managing frontline employees or team leads
• Demonstrated experience leading teams against defined performance metrics and service levels
• Ability to analyze performance data and coach employees to improve productivity and accountability