Integrations Technical Specialist
Job Summary
To enhance partner integrations across Reporting API and Online Ordering, the remote Integrations Technical Specialist will provide technical support, analyze data to identify issues, and develop solutions, all while managing partner relationships throughout onboarding and ongoing operations in a 12-month contract role.
Key Responsibilities
- Own technical triage for Reporting API and partner requests, addressing API errors, data discrepancies, and onboarding blockers
- Analyze support volume and operational data to identify trends and create actionable recommendations for internal teams
- Support partners through onboarding and integration troubleshooting, ensuring clear communication of next steps and timelines
Required Qualifications
- 2+ years of experience in API-based integrations or technical partner support
- Proficiency in SQL or comparable query languages for data investigation
- Hands-on experience troubleshooting APIs and integration-related issues
- Prior experience supporting POS software or related SaaS technologies
- Experience with tools such as Jira, GitHub, and API clients is preferred
Complete Job Description
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