Intermediate Help Desk Specialist
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Job Summary
Providing first-tier support for technology-related issues, the full-time Intermediate Help Desk Specialist will work remotely to manage call data, enhance support methods through coaching, and ensure unresolved tickets are escalated appropriately.
Key responsibilities
- Provides first-tier support for technology-related issues
- Enters call data and trouble ticket reports into the database
- Tracks unresolved tickets and escalates them based on established guidelines
Required qualifications
- High School Diploma or equivalent is required
- Three to five years of experience in computer systems, IT support, or IT help desk environment is required
- Basic understanding of telecommunications, network, and desktop knowledge is highly desirable
- Excellent customer service and interpersonal skills
- Thorough understanding of the trouble ticket process and excellent organizational skills
Complete Job Description
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