Internet Support Specialist

Job Summary

Supporting customers with troubleshooting for wireless, fiber internet, and phone services, the full-time Internet Support Specialist will deliver exceptional service while collaborating with internal teams to resolve issues and improve processes, with the option to work remotely from Kansas, Arizona, Tennessee, Oklahoma, or Missouri.

Key responsibilities

• Troubleshoot and resolve customer issues related to wireless, fiber internet, and phone services
• Provide high-quality service to existing customers and proactively follow up to ensure satisfaction
• Collaborate with internal teams to identify trends and recommend process improvements

Required qualifications

• 2+ years of experience in a technical troubleshooting or high-volume technical support role
• Demonstrated aptitude for technical troubleshooting
• Availability to work M-F 8a-5p during training, with flexible hours thereafter
• Ability to work effectively in a collaborative, team-oriented environment