Interpreter Coordination Specialist

Job Summary

To support effective communication in healthcare, the full-time remote Interpreter Coordination Escalation Response Specialist II will manage escalated complaints from members and providers, coordinate interpreter services, and collaborate with various departments to ensure timely resolutions.

Key responsibilities

• Respond to and resolve escalated issues from multiple communication channels, ensuring timely feedback and documentation
• Serve as a liaison between departments to maintain relationships and facilitate appropriate issue resolution
• Conduct root cause analysis of member/provider issues to identify trends and recommend enhancements to improve overall experience

Required qualifications

• High School diploma or GED required; vocational or technical education preferred
• 1-2 years of related experience in interpreter coordination, healthcare, or call center environments
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship
• Availability to work closing shifts of either 10:00 AM-6:30 PM EST or 10:30 AM-7:00 PM EST
• Basic knowledge of healthcare products and services to provide effective support to customers