Inventory Management Specialist

Job Summary

Detail-oriented and proactive, the full-time remote Inventory Management Specialist will manage the lifecycle of payment terminals and processing equipment within Salesforce CRM, ensuring data integrity and alignment with merchant billing while collaborating closely with the Customer Support team.

Key responsibilities

• Track and manage the full lifecycle of payment terminals and hardware within Salesforce CRM, including equipment movements and updates
• Collaborate with the Customer Support team to process and resolve hardware-related support tickets, ensuring documentation meets company standards
• Maintain data accuracy for terminal inventory and align it with Finance/Billing systems to ensure accurate merchant billing

Required qualifications

• 1-3 years of experience in operations, customer support, or inventory data management, preferably in the Payments or Fintech industry
• Strong proficiency in Salesforce CRM, including managing cases and inventory objects
• Meticulous attention to detail in data entry and process accuracy
• Ability to identify and resolve discrepancies between ticketing, inventory records, and billing data
• Familiarity with payment terminal types and brands such as PAX, Verifone, Ingenico, and Clover is a plus