Investigator Support Coordinator

Job Summary

To support investigator sites and sponsors, the full-time Investigator Support Coordinator II will manage notifications of laboratory results, track accession holds, and update databases while working remotely.

Key responsibilities

• Notify investigator sites, sponsors, and affiliates of laboratory results, exclusion flags, and test cancellations as defined in the Statement of Work
• Monitor and resolve accession holds, informing management of any delays
• Act as a liaison for internal and external clients, addressing project-related questions and ensuring effective communication

Required qualifications

• 1 year of experience as an Investigator Support Coordinator
• 1 year of previous customer service experience
• High school diploma
• Familiarity with medical terminology
• Computer literate and familiar with Windows-based applications