Invoice-to-Cash Support Specialist

Job Summary

Supporting a rapidly growing technology company, the part-time Invoice-to-Cash Support Specialist will manage high-volume customer billing inquiries, coordinate internal escalations, and ensure timely resolution of account discrepancies in a remote setting.

Key responsibilities

• Serve as a frontline resource for customer billing and Invoice-to-Cash inquiries, managing cases from open to resolution
• Coordinate across internal teams to resolve escalated issues related to billing and payment questions
• Perform research and reconciliation tasks to address discrepancies in customer accounts and payments

Required qualifications

• Hands-on experience in accounts receivable, billing operations, or high-volume customer operations
• Intermediate skills in Excel or Google Sheets, including lookups and pivot tables
• Experience managing a support queue with multiple open items
• Understanding of how customer contracts and orders translate into invoices
• Ability to independently manage a high-volume workload in a remote environment