Iowa Care Management Coordinator

Job Summary

Supporting administrative care management activities, the full-time Iowa Care Management Coordinator will perform outreach, answer inbound calls, and schedule services while working remotely with a predictable Monday-Friday schedule.

Key responsibilities:

• Provides outreach to members via phone to assist with care plan next steps and connect them to community or health plan resources
• Serves as the front-line support for member and provider inquiries, explaining care plan procedures and protocols
• Documents and maintains non-clinical member records to ensure compliance with state and regulatory requirements

Required qualifications:

• High School diploma or GED
• 1 - 2 years of related experience in care management or customer service
• Experience with Medicaid waivers is a plus