Issue Resolution Coordinator II

Job Summary

Resolving complex claim-related issues, the full-time remote Issue Resolution Coordinator II will investigate claims, analyze findings, and collaborate with clients and contractors to ensure effective claim resolutions.

Key responsibilities

• Investigate and resolve complex workmanship warranty and liability damage issues involving network contractors
• Review and analyze contractor repair estimates and contractual obligations to determine appropriate resolution actions
• Maintain communication with clients and internal teams to provide status updates on pending issues and ensure smooth claim processes

Required qualifications

• Bachelor's degree in business administration, management, construction, or a related field, or equivalent experience
• 2-4 years of relevant work experience in a customer service environment
• Experience in multi-line adjusting with a focus on property/liability and familiarity with construction methods
• Proficiency in Xactimate and XactAnalysis software
• Strong analytical skills with the ability to interpret contract terms and insurance principles