IT Account Management Analyst

Job Summary

Providing remote access management and software support, the full-time IT Account Management Analyst will handle customer inquiries, troubleshoot user account issues, and ensure efficient service delivery through various communication channels.

Key responsibilities:

• Deliver efficient customer service via phone, email, and ticketing systems
• Troubleshoot and resolve user account login issues, including password resets and Active Directory changes
• Document support activities accurately and escalate complex issues as necessary

Required qualifications:

• One year of relevant experience in a customer service/support role
• Strong computer skills and the ability to manage customer inquiries effectively
• Completion of an associate's degree in an IT-related field is preferred
• Experience with Active Directory and familiarity with Azure is desirable
• Customer service experience in IT or healthcare fields is a plus