IT Administrator for Business Applications

Job Summary

Seeking a full-time remote IT Administrator for Business Applications, the successful candidate will manage and administer collaboration and service management platforms such as Jira, Confluence, and Loom, while ensuring efficient system connectivity and process automation across the organization.

Key Responsibilities

• Administer Jira, JSM, Confluence, and Loom, including user provisioning and configuration of projects and workflows
• Resolve access and configuration requests from cross-functional teams and monitor Workato recipe runs
• Scope and deliver moderately complex improvements, ensuring adherence to data privacy and access control standards

Required Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business, or a related field, or equivalent practical experience
• 3+ years of experience in IT, business systems administration, or SaaS platform administration
• Hands-on experience administering Jira and Confluence or comparable platforms
• Experience configuring workflows, custom fields, and automation rules beyond default settings
• Working knowledge of role-based access control (RBAC) and experience managing permission schemes on SaaS platforms