IT Analyst
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Job Summary
Collaborating with stakeholders to enhance platform solutions, the full-time remote IT Analyst will manage system administration, troubleshoot application issues, and document process changes while providing strong customer service to end users.
Key responsibilities:
- Coordinate analysis of client needs and develop comprehensive business cases for proposed IT projects
- Investigate and resolve application functionality issues, providing second-level support for main business applications
- Act as a liaison between business clients and technical staff throughout the development life cycle
Required qualifications:
- BA/BS in a related field
- Two to three years of SIS and/or CRM support experience
- Three to five years of systems support or business analysis experience
- Experience with SIS systems (CampusNexus preferred) and CRM systems (Salesforce a plus)
- Strong analytical and technical skills, including familiarity with SQL/SSMS
Complete Job Description
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