IT Applications Development Manager
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Job Summary
Leading a team in a remote capacity, the full-time IT Applications Development Manager will manage Salesforce-based application strategy, configuration, and enhancement while ensuring platform stability and user adoption.
Key responsibilities
- Plan and coordinate Salesforce application strategy, including case management and workflow automation
- Establish a configuration-first philosophy using Salesforce tools to optimize platform governance
- Define operational metrics and build dashboards to improve resolution effectiveness and backlog management
Required qualifications
- Bachelor's Degree in Computer Science, Information Systems, or a related field
- Minimum 8 years of experience in supporting or managing enterprise business applications
- At least 3 years of experience leading application development or Salesforce support teams
- Demonstrated experience with Salesforce applications, focusing on configuration and process optimization
- Experience with Salesforce Service Cloud or similar customer service platforms is preferred
Complete Job Description
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