IT Business Support Analyst
Job Summary
To support a critical Inventory Automation platform, the full-time IT Business Support Analyst will manage ServiceNow tickets, collaborate across teams to resolve issues, and assist with data migration and system enhancements in a fully remote environment.
Key Responsibilities
- Manage and resolve ServiceNow tickets related to application support and system integrations
- Support data migration and platform consolidation from legacy systems to future-state solutions
- Monitor application performance and identify opportunities for process improvements
Required Qualifications
- Experience supporting enterprise applications in a business-facing IT environment
- Strong troubleshooting and analytical skills
- Experience managing and resolving ServiceNow tickets
- Ability to work independently while collaborating with cross-functional teams
- Proficiency with Microsoft Excel for tracking and reporting
Complete Job Description
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