IT Client Operations Manager
Job Summary
Serving as the primary day-to-day contact for assigned clients, the full-time IT Client Operations Manager will ensure operational service delivery aligns with client expectations, oversee governance functions, and coordinate incident management while fostering strong client relationships.
Key Responsibilities
- Maintain proactive communication with clients regarding service performance and priorities, leading operational reviews and business updates
- Track service performance against SLAs and KPIs, driving the creation of client-specific documentation and supporting service transitions
- Coordinate with technical leadership during major incidents, contributing to root cause analyses and promoting operational improvements
Required Qualifications
- Bachelor's degree or equivalent experience in IT, business operations, or a related field
- 5+ years of experience in managed services, IT service delivery, or client-facing operations roles
- Understanding of ITIL frameworks and service management principles
- Strong analytical, communication, and organizational skills
- Proven ability to lead through influence in a cross-functional, matrixed delivery model
Complete Job Description
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