IT Client Relationship Manager

Job Summary

To support client relationships, the full-time IT Client Relationship Manager will serve as the primary point of contact for clients, managing day-to-day requests, ensuring high client satisfaction, and collaborating with internal teams to deliver technical services remotely over an 18-month term.

Key responsibilities

• Lead client meetings to provide updates on projects, system performance, and technical improvements
• Measure client satisfaction and manage expectations while discussing service agreements and vendor relations
• Coordinate major incident responses and collaborate with internal teams to ensure client needs are met effectively

Required qualifications

• Minimum 3 years of relevant technical experience preferred
• Degree or diploma in a related field preferred
• Knowledge of ITIL standards is preferred
• Experience with in-person and virtual client meetings required
• Experience with municipal clients/leaders is a strong asset