IT Customer Service Technician
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Job Summary
Supporting a growing client base, the fully remote IT Customer Service Technician will respond to technical issues escalated by customers, acting as a liaison between operations, clients, and engineering teams while providing assistance during extended core hours.
Key responsibilities
- Respond to end-user requests for assistance using existing manuals and scripted responses
- Refer ongoing technical issues to the appropriate engineering support team
- Document and communicate solutions and workarounds clearly to both customers and management
Required qualifications
- Must be a U.S. citizen or authorized to work in the U.S
- Experience resolving technical issues in a Help Desk capacity
- Ability to prioritize and execute tasks in a high-pressure environment
- Experience with tools such as ServiceNow, GitHub, or Jira
- High school diploma or GED
Complete Job Description
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