IT Desktop Support Specialist
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Job Summary
Working alongside the Head of IT, the full-time IT Desktop Support Specialist will provide first-line remote support, configuring and troubleshooting technology for a fast-paced legal environment while ensuring confidentiality and productivity for attorneys and staff.
Key Responsibilities
- Provide first-line remote support via phone, email, chat, and ticketing system, resolving or escalating issues promptly
- Configure, deploy, and troubleshoot laptops, peripherals, and mobile devices for remote users
- Support legal technology applications, manage onboarding and offboarding processes, and maintain documentation in accordance with confidentiality policies
Required Qualifications
- 2+ years of desktop or help desk support experience; law firm or professional services background preferred
- Working knowledge of Windows, Microsoft 365, Active Directory, and ticketing systems
- Strong troubleshooting skills and a client-first communication style
- Sound judgment with a commitment to confidentiality
- Self-motivated with a reliable home office and internet connection
Complete Job Description
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