IT Help Desk Specialist
Job Summary
To support a fast-growing defense-focused organization, the remote IT Help Desk Specialist will manage day-to-day end user support, handle help desk ticket requests, and maintain the IT Knowledge Base while ensuring compliance and security in a Microsoft 365 environment.
Key Responsibilities
- Manage the help desk ticket queue in Zendesk, triaging, resolving, and escalating requests within defined service levels
- Provide Tier 1 and Tier 2 support for Windows and macOS endpoints, Microsoft 365 applications, and mobile devices
- Own the account lifecycle by creating, modifying, and deactivating user accounts in Microsoft Entra ID and connected SaaS applications
Required Qualifications
- 2+ years of help desk or desktop support experience
- Hands-on experience administering Microsoft 365 and Entra ID user accounts, groups, and licenses
- Working knowledge of Windows and macOS troubleshooting
- Experience with a ticketing system such as Zendesk, ServiceNow, or Jira Service Management
- U.S. Citizenship Required
Complete Job Description
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