IT Help Desk Specialist
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Job Summary
Owning day-to-day end user support, the full-time IT Help Desk Specialist will manage the help desk ticket queue, provide Tier 1 and Tier 2 support for various IT systems, and maintain the IT Knowledge Base in a security-focused, remote environment.
Key Responsibilities
- Manage the help desk ticket queue in Zendesk, triaging and resolving requests
- Provide support for Windows and macOS endpoints, Microsoft 365 applications, and mobile devices
- Own the user account lifecycle, including creation, modification, and deactivation of accounts in Microsoft Entra ID
Required Qualifications
- 2+ years of help desk or desktop support experience
- Hands-on experience administering Microsoft 365 and Entra ID user accounts
- Working knowledge of Windows and macOS troubleshooting
- Experience with a ticketing system such as Zendesk or ServiceNow
- U.S. Citizenship required
Complete Job Description
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