IT Help Desk Support
Job Summary
Providing frontline technical support, the part-time IT Help Desk Support professional will assist staff across multiple locations with common IT issues involving Windows computers, Microsoft 365, and printers while working remotely.
Key responsibilities
- Monitor and manage incoming support tickets, ensuring timely resolution and documentation
- Provide phone and remote technical support for end-user issues, including troubleshooting Windows workstations and Microsoft 365 applications
- Assist with user onboarding, password resets, and basic workstation setup while promoting good technology habits
Required qualifications
- High school diploma or equivalent required; Associate degree in Information Technology or related field preferred
- 1-2 years of help desk or desktop support experience preferred
- Working knowledge of Windows operating systems and standard desktop troubleshooting
- Familiarity with Microsoft 365 applications and ticketing systems
- Strong troubleshooting skills and ability to manage multiple tasks in a fast-paced environment
Complete Job Description
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