IT Help Desk Support
Job Summary
Delivering exceptional technical support, the full-time IT Support Services I-Help Desk professional will diagnose and resolve hardware, software, and network issues while working remotely to assist both employees and clients.
Key Responsibilities:
- Provide frontline IT support by responding to technical issues via phone, email, and ticketing systems within agreed-upon SLAs
- Diagnose and resolve hardware, software, and network issues on various devices, including desktops, laptops, and printers
- Document solutions and troubleshooting steps for recurring issues, updating the knowledge base for future reference
Required Qualifications:
- 2+ years of experience with Microsoft Networks, firewall configuration, and network security
- High School diploma or GED required; Associate degree preferred
- Proficiency in technical process documentation and IT service management practices
- Experience with Active Directory and Group Policy management
- Familiarity with cloud technology integration and TCP/IP protocols
Complete Job Description
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