IT Help Desk Support Analyst
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Job Summary
Providing front-line technical support, the full-time IT Help Desk Support Analyst I will troubleshoot hardware, software, and user access issues while contributing to application projects and improving IT services, with responsibilities including after-hours support and user account administration.
Key responsibilities
- Respond to staff inquiries and troubleshoot issues with company-supported applications and systems
- Create and maintain user accounts in software tools and Active Directory, and perform hardware/software installations
- Participate in application projects and recommend improvements to IT services and processes
Required qualifications
- Associate degree in computer science or a related field, or equivalent combination of education and experience
- Experience in a help desk or technical support environment preferred
- Proficiency with Microsoft operating systems (Windows 10 and 11) and Microsoft Office Suite
- Knowledge of Active Directory and basic domain administration
- Ability to support various devices, including PCs, mobile devices, and printers
Complete Job Description
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