IT Help Desk Technician
Job Summary
Providing tier 1 technical support, the remote IT Help Desk Technician will assist users via phone, email, and chat, diagnosing hardware and software issues while following standard help desk procedures.
Key responsibilities
- Provide tier 1 level technical and procedural assistance via phone, email, and chat
- Diagnose and resolve technical hardware and software issues
- Log all help desk interactions and escalate issues to higher-level support as needed
Required qualifications
- Bachelor's degree preferred; some college coursework required
- Working knowledge of Windows 11 and Microsoft O365 suite
- Ability to assist others with complex issues in a professional manner
- Strong problem analysis and problem-solving skills
- High-speed internet connection with specified minimum speeds for remote work
Complete Job Description
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