IT Help Desk Technician

Job Summary

Providing advanced technical support, the full-time IT Help Desk Technician will independently diagnose and resolve complex issues for employees, manage user access and device configurations, and maintain technology asset records in a professional office environment.

Key responsibilities

• Respond to escalated user support requests and manage incidents through resolution
• Troubleshoot and resolve complex issues related to hardware, software, and network connectivity
• Maintain accurate records of technology assets and contribute to service operations by identifying trends and recommending improvements

Required qualifications

• Associate degree, technical coursework, or formal training in information technology or a related field
• At least two years of experience in help desk or desktop support, or an equivalent combination of education and experience
• Working knowledge of computer hardware, operating systems, Google Workspace applications, and network connectivity concepts
• Demonstrated ability to troubleshoot complex issues and prioritize work effectively
• Ability to obtain a Google Workspace certification within six months of hire, if required