IT Help Desk Technician Level 2

Job Summary

Providing advanced technical support, the full-time IT Help Desk Technician Level 2 will independently diagnose and resolve complex issues, manage user accounts and device settings, and improve service documentation in a professional office or remote environment.

Key responsibilities

• Respond to escalated support requests and maintain clear communication with users throughout the resolution process
• Troubleshoot and resolve complex technical issues related to hardware, software, and network connectivity
• Administer user accounts and configurations, ensuring compliance with security practices and asset management

Required qualifications

• Associate degree, technical coursework, or formal training in information technology or a related field
• At least two years of experience in help desk or desktop support, or an equivalent combination of education and experience
• Working knowledge of computer hardware, operating systems, Google Workspace applications, and network concepts
• Ability to troubleshoot complex issues methodically and prioritize tasks based on impact and urgency
• Willingness to obtain a Google Workspace certification within six months of hire, if required