IT Helpdesk Engineer
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Job Summary
To provide comprehensive technical support to end users, the hybrid IT Helpdesk Engineer will manage user troubleshooting, onboarding workflows, and vendor collaborations while ensuring adherence to IT policies.
Key responsibilities:
- Identify, troubleshoot, and resolve user system issues to minimize disruption to business operations
- Manage onboarding and offboarding workflows globally, ensuring seamless access and account setup
- Administer Microsoft 365 and manage Microsoft Entra ID integration, including automated provisioning and SSO
Required qualifications:
- 3 to 6 years of experience in an IT support or helpdesk role
- Proficiency in troubleshooting for Windows and Mac desktops and laptops
- Experience with Active Directory, Microsoft Entra ID, and Microsoft 365
- Familiarity with ITSM/ITIL best practices and experience working in a ticketing system
- Working knowledge of AI tools and basic networking concepts such as DNS and DHCP
Complete Job Description
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