IT Helpdesk Specialist
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Job Summary
Providing first-line technical support, the full-time IT Helpdesk Specialist will assist corporate and remote employees by troubleshooting hardware, software, and access-related issues in a fully remote environment.
Key responsibilities:
- Serve as the first point of contact for IT support requests from corporate and remote employees
- Troubleshoot and resolve hardware, software, and access-related issues via phone, email, chat, and ticketing system
- Document issues and resolutions accurately while escalating complex issues to appropriate IT teams
Required qualifications:
- 3+ years of experience in IT help desk or technical support roles
- High school diploma or GED required; Associate degree or higher preferred
- Strong working knowledge of Windows operating systems and Microsoft 365
- Proven ability to troubleshoot endpoints, peripherals, and connectivity issues
- Experience providing customer service in a remote work environment
Complete Job Description
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