IT Helpdesk Support Representative
Job Summary
To support customer IT needs, the remote IT Helpdesk Support Representative will provide first-level support for technical issues, troubleshoot common problems, and maintain communication with customers while documenting incidents, on a contract basis for a duration of 12 months.
Key Responsibilities
- Respond to customer IT issues and service requests with friendly and professional support
- Troubleshoot technical issues and escalate when necessary, ensuring accurate documentation of incidents
- Maintain timely communication with customers to meet established service-level expectations
Required Qualifications
- Associate degree required
- Minimum 1 year of IT Help Desk call handling experience
- Experience in a help desk or call center environment providing technical customer service
- Working knowledge of Windows, Microsoft Office, and network connectivity
- Proficiency in IT support platforms and troubleshooting methodologies
Complete Job Description
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