IT Helpdesk Support Representative
Job Summary
To support a growing customer base, the part-time IT Helpdesk Support Representative will provide first-level IT support, troubleshoot technical issues, and maintain communication with customers while working remotely from San Antonio, TX.
Key Responsibilities
- Respond to customer IT issues and service requests, delivering friendly and professional support
- Troubleshoot common technical problems and escalate issues as necessary
- Document, track, and follow up on incidents to ensure timely resolution
Required Qualifications
- Associate degree required
- Minimum 1 year of IT Help Desk call handling experience
- Experience providing technical customer service in a help desk or call center environment
- Working knowledge of Windows, Microsoft Office, and network connectivity
- Proficiency in IT support platforms and troubleshooting methodologies
Complete Job Description
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