IT Helpdesk Support Representative
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Job Summary
To support customer needs, the remote IT Helpdesk Support Representative will provide first-level IT support, troubleshoot technical issues, and maintain communication with customers while documenting incidents and resolutions over a 12-month contractor engagement.
Key Responsibilities
- Respond to customer IT issues and service requests, providing friendly and professional first-level support
- Troubleshoot common technical issues and escalate when necessary, ensuring timely follow-up
- Document, track, and maintain accurate records of incidents through resolution
Required Qualifications
- Associate's degree required
- Minimum 1 year of IT Help Desk call handling experience
- Experience providing technical customer service in a help desk or call center environment
- Working knowledge of Windows, Microsoft Office, and network connectivity
- Proficiency in IT support platforms and troubleshooting methodologies
Complete Job Description
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