IT Helpdesk Support Technician
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Job Summary
To support a growing team, the part-time hourly IT Helpdesk Support Technician will manage device setup and security, handle onboarding and offboarding tasks, and provide day-to-day helpdesk support while working on-site in Rockville, MD.
Key responsibilities
- Image and configure new PCs and laptops, ensuring compliance with security standards
- Prepare equipment and accounts for new hires and manage the offboarding process for departing employees
- Respond to employee requests and troubleshoot various IT issues across multiple platforms
Required qualifications
- High school diploma or equivalent; IT coursework, associate degree, or CompTIA A+ certification preferred
- 0-2 years of IT support or helpdesk experience, including internships and lab work
- Working knowledge of Windows 10/11; basic macOS experience is a plus
- Basic understanding of computer hardware, networking, and troubleshooting
- Able to lift and pack equipment up to 25 lbs
Complete Job Description
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