IT Helpdesk Technician
Job Summary
To provide exceptional technology support, the full-time IT Helpdesk Technician will troubleshoot and resolve hardware, software, and SaaS-related issues for employees in a remote environment, while managing onboarding and offboarding processes.
Key responsibilities
- Provide responsive technical support through various channels, including tickets and chat
- Troubleshoot and resolve issues related to hardware, software, and SaaS applications
- Assist with employee onboarding and offboarding, including device provisioning and account management
Required qualifications
- Previous experience in helpdesk, desktop support, or IT support roles
- Hands-on troubleshooting experience with macOS and Windows systems
- Familiarity with common workplace SaaS applications such as Google Workspace and Microsoft 365
- Ability to document technical solutions and contribute to knowledge management
- Strong organization skills and the ability to work independently
Complete Job Description
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