IT Helpdesk Technician
Job Summary
Supporting daily IT operations, the full-time IT Helpdesk Technician II will provide Tier 2 and 3 technical support, onboard new employees, and administer SaaS tools in a hybrid work environment.
Key responsibilities
- Provide technical support via Slack, email, Zoom, and Jira, resolving hardware, software, and access issues
- Onboard new employees by handling device setup, account provisioning, and tool access
- Administer and maintain SaaS tools including Okta, Google Workspace, Zoom, and Office365
Required qualifications
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred
- 4+ years of general IT experience, with at least 2 years of macOS and Windows enterprise and MDM management
- Proficient in Okta, Google Workspace, Zoom, Slack, Atlassian, and Office365 Administration
- Strong understanding of cybersecurity principles and IT compliance frameworks (HIPAA, SOC 2, HITRUST)
- Experience working in fast-paced or startup environments is highly preferred
Complete Job Description
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