IT Helpdesk Technician
Job Summary
Seeking a knowledgeable and organized IT Helpdesk Technician, the full-time hybrid position will manage customer inquiries, troubleshoot IT-related issues, and ensure optimal functionality of systems, hardware, and software in a Windows-based environment.
Key responsibilities:
- Serve as the first point of contact for technical assistance via phone or email
- Perform remote troubleshooting and guide customers through problem-solving processes
- Record incidents and resolutions in the incident management system and follow up with customers
Required qualifications:
- Experience providing end user support and working with a ticketing system
- Extensive troubleshooting experience in Microsoft Operating Systems and Domain environments
- Ability to produce network diagrams and documentation for IT projects
- High school diploma or GED required
- Professional appearance and strong customer service skills
Complete Job Description
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