IT Manager

Job Summary

Owning day-to-day IT operations, the full-time remote IT Manager will manage user lifecycle processes, identity and access management, and endpoint security for a distributed team while serving as the primary technical resource for all IT and security matters.

Key Responsibilities

• Serve as the primary point of contact for Tier 1-3 technical support requests and manage end-user support across Windows and macOS environments
• Oversee end-to-end onboarding/offboarding processes and implement identity and access management strategies
• Administer device management and security policies using Microsoft Intune and Microsoft Defender while maintaining compliance across endpoints

Required Qualifications

• 7+ years of IT support/operations experience, including roles as the senior or sole IT resource in a startup environment
• Strong working knowledge of security fundamentals, including endpoint protection and identity/access security
• Hands-on experience with Microsoft Defender, Microsoft Intune, and Google Workspace administration
• Experience managing user lifecycle processes and IAM strategies, including ticketing systems
• Understanding of PHI and HIPAA regulations