IT Operations Analyst
Job Summary
Delivering high-quality technical support in a remote capacity, the full-time IT Operations Analyst will diagnose and resolve issues across productivity tools, operating systems, and identity management while collaborating with engineering teams to enhance IT automation workflows.
Key responsibilities
- Provide prompt technical support to end users, addressing issues related to productivity tools and operating systems
- Communicate clearly and professionally with customers during all interactions, including complex situations
- Collaborate with Engineering to develop and improve IT automation workflows that minimize manual tasks
Required qualifications
- 2+ years of experience in an IT support role
- Working knowledge of productivity tools such as Google Workspace, Microsoft 365, and Slack
- Familiarity with Windows and macOS for diagnosing common issues
- Experience with help desk and ticketing systems like Jira, ServiceNow, or Freshdesk
- Understanding of identity and access management practices and tools
Complete Job Description
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