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IT Operations Analyst II

Location: Remote
Compensation: Hourly
Reviewed: Fri, Sep 25, 2026
This job expires in: 30 days

Job Summary

Providing day-to-day technical support for end users in a hybrid work environment, the IT Operations Analyst II will manage Windows endpoints, contribute to security-focused operations, and assist with identity and access management while troubleshooting various IT issues.

Key responsibilities
  • Provide technical support for Windows endpoints, Microsoft 365, and corporate applications
  • Administer user accounts and security groups within Microsoft Entra ID and Active Directory
  • Monitor and remediate endpoint and account security issues using enterprise-grade security tools
Required qualifications
  • Associate degree or higher in a related field and 2-5 years of experience in IT operations or systems administration
  • Experience supporting Microsoft Windows 10/11 environments
  • Familiarity with core information security concepts, including endpoint security and vulnerability management
  • Basic understanding of identity and access management concepts, including Multi-Factor Authentication
  • Familiarity with Microsoft 365 applications and basic networking concepts

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