IT Operations Associate

Job Summary

Supporting day-to-day technology operations remotely, the full-time IT Operations Associate will manage onboarding, offboarding, and tech procurement processes for clients while ensuring effective communication and documentation.

Key Responsibilities

• Implementing and supporting onboarding, offboarding, and tech procurement processes for 50 to 60 clients
• Maintaining documentation for IT operations procedures and policies, including client-specific IT Operations Playbooks
• Responding to IT operations support request tickets and documenting client requests to track progress and identify issues

Required Qualifications

• 2+ years of experience in a customer-facing role with a focus on providing exceptional customer service
• Strong organizational skills and the ability to prioritize tasks in a fast-paced environment
• Comfortable using communication tools such as email, Slack, and virtual meeting platforms
• Proven ability to improve operational processes and workflows
• Self-starter with a collaborative mindset and quick adaptability to new systems and technical concepts